I'm pleased with the results and the speed with which the recovery was done. When I plugged the SSD into my computer I found one folder for each RAID array and all the folder names and files in the same hierarchy as they were on the RAID arrays. (Remember, I had two different RAID arrays, each with the same problem.) I furnished an 8 terabyte SSD for them to copy my files onto. Anyway, it took only one day for the diagnosis and price quote to come back and three or four days to do the work. I assume the file directory was intact or it would not have been possible to recover all my files. Data is mirrored and striped using four physical disks in my RAID array, so finding where the data for a file is written can be complex. I don't really know all the steps involved. Since I really wanted my files, I okayed the work. After examining the RAID arrays they told me they likely could recover all my files, quoted me the price, and let me decide whether to authorize the work which was labor intensive (i.e. There's no charge for determining what's wrong. They transferred my call to Justin, their RAID expert in Toronto, who listened to my problem and said that they could analyze the hardware and then tell me what they could do. They're also only five miles from where I live, so I can take my drives (they're heavy) there rather than pack and ship them. as it appeared they might have the expertise to deal with my arrays. After looking at the reviews and web sites of nearby data recovery services, I called, Inc. My local computer consultant had no recommendation but warned me that RAID arrays can be complex. The manufacturer of the RAID arrays doesn't do repairs or data recovery and said I should just do a web search for a recovery service in my area. Skipping the details of the power outage, I estimate that I could have had as much as 600 volts on my 120 volt house circuits. I had a pair of old (Thunderbolt 2) RAID arrays that got fried in a power surge that exploded my electricity meter.
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